Home

Welcome to the new LegendGames Support Hub. Here, you'll find helpful support articles covering the most important topics to assist you with any questions or issues.

To get started, you can either select a support article directly from the menu on the left side of the page (or tap the three lines in the top-left corner if you're using a mobile device), or simply click on one of the categories below to browse related topics.

LegendGames ProductsPayments and BillingAppointments and Customer Support

After more than three years and over 141,000 support tickets handled with Zendesk, we decided in April 2025 to move our entire customer support operation to a customized version of our own product - LegendGuard Support.

For our support articles and the new Support Hub, we chose GitBook due to its significantly lower cost and its wide range of built-in design options for standard articles - without the need for custom-developed add-ons.

While Zendesk cost us over $100,000 per year for 52 support agents, our new setup with GitBook and our internal system is estimated to cost just $7,000 per year. This change allows us to reduce expenses significantly while continuing to deliver the excellent customer support and high-quality Support Hub that our users expect.

Bans and ReportsFrequently Asked Questions

As many articles have recently been revised, most are not yet available in German. We are working hard to offer all content in German, English, and Spanish by the end of summer 2025. Starting in 2026, we will also support additional languages.

We hope you enjoy using the new Support Hub. Your LegendGames Team