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Complaint Procedure under the DSA (EU)

This article was last edited on June 9, 2025, by Doctor C 12016.

If you disagree with a decision we’ve made related to content moderation or a report you’ve submitted, you have the right to file a complaint. This procedure is part of our obligations under the Digital Services Act (DSA).

When can you file a complaint?

You can submit a complaint if you are affected by any of the following:

  • Your report of illegal content was rejected

  • Your own content was removed, restricted, or blocked

  • Your account or certain functionalities were limited, either temporarily or permanently

  • You were not properly informed about a moderation decision, or you believe the action taken was unjustified or inappropriate

How does the complaint process work?

The complaint procedure is free of charge, impartial, and transparent. Here’s how it works:

  1. To submit a complaint under the DSA (EU Regulation 2022/2065), please contact us at [email protected].

  2. Clearly explain why you believe the decision was incorrect

  3. Include any relevant information or evidence (e.g. links, screenshots, notification emails)

What happens after you file a complaint?

  • Your complaint will be carefully reviewed by a team that was not involved in the original decision

  • You will receive a written response with a reasoned explanation within 14 days at the latest

  • If the original decision is upheld, we will inform you about your further legal options, such as out-of-court dispute resolution or legal action through the courts

Please note: The complaint procedure is intended for serious, well-founded concerns. Abusive or clearly unfounded complaints may be rejected.

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