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Please select the appropriate category below. You will find the correct contact option along with the average response time. We look forward to hearing from you!

After more than three years with Zendesk and over 141,000 handled tickets, it became clear: we needed more than a standard solution. Since June 2025, we’ve been using LegendGuard Support – our own support platform, tailored specifically to our needs.

Our custom version is optimized for our workflows – smart, fast, and reliable. After a six-month testing phase, one thing was clear: LegendGuard Support delivers exactly what customers and teams really need. The switch has been a complete success.

The best part: LegendGuard Support isn’t just for us. It’s also available as a powerful, customizable solution for others. You’ll find all the details in the article in the LegendGames Products category. Requirement: an SMTP connection – we recommend Proton Mail Business.

General Support: [email protected] Average response time: Europe: 1 day Monday to Sunday including public holidays (for more complex inquiries 1 to 3 days Monday to Friday on German working days) USA and North America: 30 minutes Monday to Sunday including public holidays (for more complex inquiries 2 hours Monday to Sunday including public holidays)

Billing Support: [email protected] Average response time: Europe: 2 to 4 days Monday to Friday on German working days (for more complex inquiries 5 to 9 days Monday to Friday on German working days) USA and North America: 4 hours Monday to Sunday including public holidays (for more complex inquiries 9 hours Monday to Sunday including public holidays)

Privacy Department: [email protected] Average response time: Europe: 5 to 10 days Monday to Friday on German working days USA and North America: 12 hours Monday to Sunday including public holidays Excluding data protection services. For these, the initial response will be provided within 6 hours in all regions on all days including public holidays

Legal Department: [email protected] Average response time: Europe: 10 to 20 days Tuesday and Thursday on German working days USA and North America: 2 to 4 days Monday to Friday

For all other inquiries please refer to the contact address provided in the relevant support article.